Returns and Exchanges
Items may be returned or exchanged within 21 days of purchase. Merchandise must be in the original and unworn condition and accompanied by the original designer packaging. Timepiece returns/exchanges must be made with all warranty cards and instruction booklets enclosed and with prior management approval. Closeouts, special orders, custom or altered pieces are not returnable/exchangeable. Gift cards are not redeemable for cash. Refunds will be granted in the original form of payment to the purchaser only or store credit to the gift recipient.
All special orders require a 25% deposit and are non-cancellable, refundable, or exchangeable. A special order includes any jewelry, timepiece, or gemstone that is not in stock and has to be ordered to accommodate a client’s request for an alternative style, size, metal or color.
We require a 20% deposit for items placed on layaway. Our layaway program is 90 days from the date of first deposit and requires a payment every 30 days. If no satisfactory arrangements have been made for beyond the 90 day period, the items will be returned to stock, and all payments may be forfeited. At our discretion, layaways may be canceled in the event of special circumstances in which a 15% restocking fee may apply with the remaining funds to be used as store credit.
Frank Adams Jewelers is a third generation family-owned business, and our philosophy is a simple one. We will continue to build a legacy of integrity, trust, and pride by bringing world class service and selection to the communities we serve. MORE...
1475 Western Avenue
Albany, NY 12203
Monday - Friday 10a - 7p
Saturday 10a - 6p
Sunday 12n - 5p
(518) 435-0078 (Fax)
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